Our Customer Service Desk is located on the lower level, where you’ll find our friendly staff who are more than happy to assist with all of your enquiries, including:
- Store Information and Directions
- Wheelchairs hire (manual)
- Motorised scooter hire
- Kiddie cruisers hire
- Stroller hire
- Gift Card
- Gift Wrapping
- Events information
- Lost and found property
- First Aid assistance
- Identification Wristbands for lost children.
To make your experience at Eastlands even easier, wheelchairs and motorised scooters are available free of charge when visiting the centre. Bookings can be made by phoning Customer Service on (03) 6244 5222 to ensure availability is guaranteed.
Mobility and Disabled Assistance
To provide assistance with moving between levels, our Customer Service Desk is located at the bottom of the travelator. We will be only too happy to help you should you wish to hire a wheelchair or motorised scooter free of charge! Alternatively, you can use the lift located in the multi-storey car park at the Eastlands Pet Supply entry located on the lower level. Should you require assistance elsewhere in the centre, all stores in the centre are able to phone our Customer Service Desk to arrange assistance for you.
Eastlands offers lift access to both levels of the shopping centre. The lift is located just a short distance through the Eastlands Pet Supply exit from the lower level, or just through the Just Jeans and Woolworths exit on the upper level. The lift also services Levels 1, 3, 5 and 7 of the multi story car park.
Not sure what to get that someone special? Why not buy them an Eastlands Shopping Centre Gift Card! Available in any amount over $20, gift cards can be purchased at our Customer Service Desk and spent at any participating store at Eastlands. EFTPOS and credit card facilities are available when purchasing. CLICK HERE for more information on Eastlands Gift Cards.
Our Customer Service Desk provides a beautiful gift wrapping service for you. For a small fee, your gifts can be conveniently wrapped while you shop, with all proceeds donated to Variety The Children's Charity Tasmania to assist them in continuing their valuable service to children in the community.
Lost and Found Property
If you misplace an item whilst in the Centre, please ask at our Customer Service Desk - we may be able to help. Alternatively, if you find a piece of lost property please pass it onto our Customer Service Desk.
Customer Comment Forms
Eastlands Shopping Centre values your loyal custom and appreciates any comments or suggestions you may have about making your shopping experience a more enjoyable one. To help us to try and assist you, Customer Comment Forms are available at the Customer Service Desk for you to complete. Please feel free to leave your contact details should you wish to receive a response to your comment.